The OKSÉ Clinical Consultation
Your Professional Skin Analysis
Service Description
The perfect starting point if you aren't sure what your skin needs. Skip the guesswork and let 10 years of expertise guide you. During this 30-minute digital diagnostic, we analyze your skin’s current state and listens to your goals to select the exact rituals that will work for you. You don’t need to choose a treatment, we create the roadmap for you. The full cost of your consultation is credited toward any treatment ritual or injectable service booked within 30 days.
Cancellation Policy
1. Booking & Deposit Policy Securing Your Appointment: To confirm your booking, a non-refundable deposit of £75 is required. This deposit will be credited toward the total cost of your treatment on the day. Consultation Fee: For stand-alone consultations, the £75 fee is redeemable against any treatment booked within 30 days but remains non-refundable if no treatment is sought. Payment: We accept all major credit/debit cards. Your booking is not "confirmed" until the deposit transaction is complete. 2. Cancellation & Rescheduling Policy Notice Period: We require a minimum of 48 hours’ notice to cancel or reschedule your appointment. Late Cancellations: If you cancel or reschedule within 48 hours of your appointment time, your £75 deposit will be forfeited to cover the clinician's time and room costs. No-Show Policy: If you fail to attend your appointment without any prior notice, we reserve the right to charge 50% of the total treatment cost (or forfeit the full deposit for smaller treatments). Treatment Courses: For clients on a pre-paid course (e.g., 3 sessions of Gouri), a late cancellation will result in one session being deducted from your remaining balance. 3. Lateness Policy Grace Period: We offer a 10-minute grace period. Significant Lateness: If you arrive more than 15 minutes late, your practitioner may no longer be able to perform the full treatment. In this case, your appointment may be treated as a "Late Cancellation," and your deposit will be forfeited. 4. Waitlist Policy (The "Priority Access") Priority Notification: If your desired time slot is unavailable, you may join our Priority Waitlist. How it Works: When a cancellation occurs, an automated alert is sent via SMS/Email to waitlist members. Slots are filled on a first-come, first-served basis. Last-Minute Openings: Occasionally, we offer "Priority Spots" to our waitlist at short notice. If you accept a slot within 24 hours of the start time, the standard 48-hour cancellation rule applies from the moment you confirm.
Contact Details
11 Welbeck Street, Bond Street, London, UK
Moda Donna Beauty Clinic, Skylines Village, London, UK